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  • Business Insights

    The UN Conference Of the Parties (COP) on climate change

    November 11, 2021 / No Comments

    Brilliance is better expressed in cartoons, paintings, photos, and live demos. One of the great photos of such brilliance is where a man in the photo is cutting down trees, with the caption “Humans are the only creatures in this world who will cut down a tree, make paper from it, and then write, ‘save the trees on it. For three decades in a row, the United Nations has been bringing the world together to confront the common enemy –climate change. The problem seems to continue intensifying as if to protest. A lot needs to be done. The COP conferences…

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    M. B. Mugisa

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    The success blindfold: How should companies build resilience?

    August 10, 2020

    Download the summitBI® Banking Sector Report 2020

    August 19, 2020

    The leadership dilemma? Frustrations of doing business in Uganda, part 2

    May 16, 2020
  • Business Insights

    Manage emotional trust to win

    October 7, 2021 / No Comments

    Managing the emotional trust (ET) of customers offers the best experience of customer service. ET is the heart of customer-centricity. When a restaurant fails to know the likes and dislikes of its patrons, it fails to win with them. Who are my key customers? What meal do they love most? What meal do they hate most? imagine a customer of over 10 years coming to his favourite restaurant, and being served meat when they are vegetarian? It would show that they are not valued and of course welcome. Beyond talking about customer service, customer centricity, organisations must be deliberate about…

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    M. B. Mugisa

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    Who cares? The frustrations of doing business in Uganda, part 1

    May 16, 2020

    Tanzania Breweries Limited

    May 12, 2020

    Download the summitBI® Banking Sector Report 2020

    August 19, 2020
  • Business Insights

    #mindspark: Rewarding employees transparently

    October 6, 2021 / No Comments

    Many times, employers increase staff salaries to motivate employees to stay. However, increasing salaries and benefits to unmotivated employees means paying more money to unmotivated employees. Staff have different career aspirations and expectations. Those in mid-career, with six (6) years or more work experience need great pay and better working conditions However, new young hires need challenges and opportunities for growth Many times, employees want to know two things Is there room to get to the top? What positions are ahead of my current title?  If yes, what does it take for one to qualify for one? What are core…

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    M. B. Mugisa

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    MTN Group is exiting UAE: ‘Africa is where our heart is.’

    August 10, 2020

    Local vs. foreign investment, frustrations of doing business part 4

    May 16, 2020

    My take on the proposal to require NSSF to pay 20% to members

    May 13, 2020
  • Business Insights

    Corporate vs retail: which one in Uganda?

    October 5, 2021 / No Comments

    Both segments are good. But you need a good strategy to optimize corporate banking in a way that does not compromise your overall profitability and other core indicators specifically deposits, asset quality, and jaws ratio to mention but four. Winning banks first conquer retail, and corporate success comes naturally thereafter even for banks that say they focus on the high-end corporate. They first pursue the individuals at the helm of the corporate clients they target. Retail is where the heart of banking is. And it will remain so. The rise of fintech, which mostly powers the payment ecosystem, is fuelled…

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    M. B. Mugisa

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    Policy, not laziness failing Ugandans

    August 12, 2020

    Using data analytics to improve efficiency and lower costs

    July 22, 2020

    Business Intelligence, data analytics and revenue assurance as a service (BIDAaS)

    July 22, 2020
  • Business Insights

    Basel II Accord swift compliance implementation

    May 28, 2021 / No Comments

    Are you a supervised Financial Institution? Do you want Basel II Accord swift compliance at an affordable cost? Worry no more. At Summit Consulting Ltd, we have developed a Basel II toolkit to facilitate your swift compliance to the Central Bank’s Instruction Circular ‘EDS.306.2’ dated 8th April 2021 with the subject matter “Implementation of the Basel II Accord in Uganda.” According to the Instruction Circular, all Supervised Financial Institutions (SFIs) are required to assess their internal capital adequacy for covering all risks they can potentially face in the course of their operations. SFIs are obliged to comply with the requirements…

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    Mustapha.B Mugisa

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    Count down: One day to the summitBI® Banking Sector Report Launch on 14th August 2020

    August 12, 2020

    Manage emotional trust to win

    October 7, 2021

    The struggling Crane Bank

    November 3, 2016
  • #summitSTRATEGY & execution,  Business Insights

    Uganda Cranes: how a bad kit sponsor kills a team

    March 4, 2021 / No Comments

    #mindspark: Uganda Cranes has been doing badly over recent years. The brand visibility of the National team has fallen so much you may think the team no longer exists. The recent poor performance of the team at the CHAN 2021 has worsened the situation at the FUFA House. Many people are now pointing fingers at the main coach. But that is being myopic. A poor choice of the strategic partner, the team sponsor, is part of the big problem. Since Airtel took over the team as its main sponsor in 2013, the team slowly started losing visibility. When you look…

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    M. B. Mugisa

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    Is your strategy effective? What is your covid19 response strategy?

    April 28, 2020

    One page strategic plan

    April 17, 2021

    Board member effectiveness and reflection

    August 12, 2019
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