Brilliance is better expressed in cartoons, paintings, photos, and live demos. One of the great photos of such brilliance is where a man in the photo is cutting down trees, with the caption “Humans are the only creatures in this world who will cut down a tree, make paper from it, and then write, ‘save the trees on it. For three decades in a row, the United Nations has been bringing the world together to confront the common enemy –climate change. The problem seems to continue intensifying as if to protest. A lot needs to be done. The COP conferences…
Manage emotional trust to win
Managing the emotional trust (ET) of customers offers the best experience of customer service. ET is the heart of customer-centricity. When a restaurant fails to know the likes and dislikes of its patrons, it fails to win with them. Who are my key customers? What meal do they love most? What meal do they hate most? imagine a customer of over 10 years coming to his favourite restaurant, and being served meat when they are vegetarian? It would show that they are not valued and of course welcome. Beyond talking about customer service, customer centricity, organisations must be deliberate about…
#mindspark: Rewarding employees transparently
Many times, employers increase staff salaries to motivate employees to stay. However, increasing salaries and benefits to unmotivated employees means paying more money to unmotivated employees. Staff have different career aspirations and expectations. Those in mid-career, with six (6) years or more work experience need great pay and better working conditions However, new young hires need challenges and opportunities for growth Many times, employees want to know two things Is there room to get to the top? What positions are ahead of my current title? If yes, what does it take for one to qualify for one? What are core…
Corporate vs retail: which one in Uganda?
Both segments are good. But you need a good strategy to optimize corporate banking in a way that does not compromise your overall profitability and other core indicators specifically deposits, asset quality, and jaws ratio to mention but four. Winning banks first conquer retail, and corporate success comes naturally thereafter even for banks that say they focus on the high-end corporate. They first pursue the individuals at the helm of the corporate clients they target. Retail is where the heart of banking is. And it will remain so. The rise of fintech, which mostly powers the payment ecosystem, is fuelled…
Basel II Accord swift compliance implementation
Are you a supervised Financial Institution? Do you want Basel II Accord swift compliance at an affordable cost? Worry no more. At Summit Consulting Ltd, we have developed a Basel II toolkit to facilitate your swift compliance to the Central Bank’s Instruction Circular ‘EDS.306.2’ dated 8th April 2021 with the subject matter “Implementation of the Basel II Accord in Uganda.” According to the Instruction Circular, all Supervised Financial Institutions (SFIs) are required to assess their internal capital adequacy for covering all risks they can potentially face in the course of their operations. SFIs are obliged to comply with the requirements…
Uganda Cranes: how a bad kit sponsor kills a team
#mindspark: Uganda Cranes has been doing badly over recent years. The brand visibility of the National team has fallen so much you may think the team no longer exists. The recent poor performance of the team at the CHAN 2021 has worsened the situation at the FUFA House. Many people are now pointing fingers at the main coach. But that is being myopic. A poor choice of the strategic partner, the team sponsor, is part of the big problem. Since Airtel took over the team as its main sponsor in 2013, the team slowly started losing visibility. When you look…
