It is that time of the year of more talk and less action. The politicians are competing in giving promises. The ear of a desperate man (and woman) will accept anything that gives hope. When you hear the same thing several times, you end up believing it! Many politicians know this. As a consultant, we are trained to talk. I used to think that when you get face time with the customer, you impress them by talking much to unleash your intellectual firepower. That is the wrong approach. To become a great conversationist you need to master the art of…